Privacy Policy
Effective Date: 1 December 2024
Bakebake Concepts Ptd Ltd (“we”, “us”, or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal data when you visit our website https://bakebake.co (“Site”), purchase our products, or use any of our services. By accessing or using our Site, you consent to the practices outlined in this Privacy Policy.
- Information We Collect
We collect both personal and non-personal information when you interact with our Site. The types of information we collect include:
1.1 Personal Information
Personal data refers to any information that can be used to identify you. We collect personal information when you make a purchase, subscribe to our newsletter, or interact with our Site. This may include:
Name
Email address
Phone number
Billing and shipping address
Payment information (credit card details or payment method)
Account login details (if applicable)
1.2 Non-Personal Information
We also collect information that does not personally identify you. This may include:
Browser type and version
IP address
Device information
Pages you visit on our Site
Referring website or search term
This non-personal data helps us improve the functionality of our Site and enhance your user experience.
- How We Use Your Information
We use the information we collect for the following purposes:
Processing Orders: To process and fulfil your orders for our bakes and related products, including payment processing and delivery.
Customer Support: To respond to your inquiries, resolve issues, and provide assistance related to your orders or account.
Marketing Communications: If you have subscribed to our newsletter or promotional offers, we may send you updates, product news, or special promotions. You can opt-out at any time by clicking “unsubscribe” in any email.
Improving Our Website: To analyse site traffic, improve the user experience, and optimize our services.
Legal Compliance: To comply with any applicable laws, regulations, or legal processes.
- How We Protect Your Information
We are committed to ensuring that your personal information is secure. We employ a variety of security measures to protect your data from unauthorised access, alteration, or disclosure. However, please note that no method of transmission over the Internet is 100% secure. While we strive to protect your personal information, we cannot guarantee its absolute security.
- Sharing Your Information
We do not sell or rent your personal information to third parties. However, we may share your information with third parties in the following cases:
Service Providers: We may share your information with trusted third-party service providers who assist us in running our business, such as:
HitPay: We use HitPay as our secure payment gateway to process transactions on our Site. When you make a purchase, your payment information (e.g., credit card details) is processed by HitPay and subject to their Privacy Policy. For more information on how HitPay handles your data, please review their privacy policy directly at https://www.hitpayapp.com/privacy.
Shipping Partners: To process and deliver your orders.
Email Service Providers: To send you transactional or promotional emails (if you have subscribed to our newsletter).
Legal Requirements: We may disclose your personal information if required to do so by law or in response to a valid legal request (e.g., a subpoena or government investigation).
Business Transfers: In the event of a merger, acquisition, or sale of our business, your personal information may be transferred to the new owner.
- Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your experience on our Site, analyse usage patterns, and serve relevant ads. Cookies are small data files that are stored on your device when you visit our Site.
Types of Cookies We Use:
Essential Cookies: Necessary for the basic functionality of our Site (e.g., keeping your shopping cart active).
Performance Cookies: Help us analyse how visitors use our Site and improve its performance.
Targeting Cookies: Used to deliver personalised content or advertisements based on your browsing behaviour.
You can control cookie settings through your browser preferences. However, disabling certain cookies may affect the functionality of the Site.
- Your Data Protection Rights
Under the Personal Data Protection Act (PDPA) of Singapore, you have the following rights regarding your personal data:
Access: You have the right to request access to the personal data we hold about you.
Correction: You can request that we correct any inaccurate or incomplete information.
Deletion: You may ask us to delete your personal data, subject to certain exceptions.
Opt-out of Marketing: You can opt-out of receiving promotional emails by following the unsubscribe instructions in each email or by contacting us directly.
Data Portability: You may request to receive a copy of your personal data in a structured, commonly used format.
If you wish to exercise any of these rights, please contact us at [email protected].
- Third-Party Links
Our Site may contain links to third-party websites. Please note that we are not responsible for the privacy practices or content of these external sites. We encourage you to review their privacy policies before providing any personal information.
- Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Effective Date.” We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.
- Contact Us
If you have any questions or concerns about this Privacy Policy, our data practices, or if you wish to exercise any of your rights under the Personal Data Protection Act (PDPA), please contact us at:
Bakebake Concepts Ptd Ltd
Email: [email protected]
Phone: +6587752368